|Customer Name :
cecilia dot a dot andersson at telia dot com
When you are arranging a trip that’s going to cost a fair bit of money, you are always worried about being cheated – that the agency pushes you onto a hotel where they get the biggest commission, irrespective of whether it meets the customers needs. It wasn’t like that with you, all the places you recommended were great.
I think it’s great that you detail all the elements of the booking in your invoice, so that I could make a judgment on whether each item seemed reasonable. Quick responses to my emails was confidence-building, as was your understanding of our requirements - listening to the customer – a winning concept.
We felt that you took responsibility for our trip and that it was going to be a success, especially when you sorted out the problem we had before our itinerary started. Thanks for being so helpful and meticulous, it all worked out really well.
Andaman Sky, Co., Ltd, 454/2 Moo 1, Ao Nang, Thailand