Complaints

If you have a problem during your holiday please inform the relevant supplier (e.g. your hotelier) and our representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by the lead passenger writing to our Customer Services Department at 238/8 Moo2, Ao Nang, Krabi 81000, Thailand, giving your holiday booking references and all other relevant information.

Please keep your letter concise and to the point. This will assist us to actively identify your concerns and speed up our response to you. It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay. If this is not done we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and it may affect your rights under this contract.

Click here for Home Page