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If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements to Thailand at any time. Written notification from the person who made the booking or from your travel agent on your behalf must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum as shown below.
| Period before scheduled departure within which notification is received by us in writing |
Amount of cancellation fee (expressed as % of the total holiday price - excl. insurance and amendment charges) |
| More than 56 days |
25%*+ |
| 29 - 56 days |
50%*+ |
| 15 - 28 days |
70%*+ |
| 0 - 14 days |
100%*+ |
| Departure date or after |
100%*+ |
* Not counting the day of travel
** plus any charges that may be applied by the airline if scheduled flights are booked.
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
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